Refund Policy

DELIVERY/ SHIPPING POLICY

Orders will be processed & delivered in 1-3 days and will be shipped by courier. Delivery charges will be calculated at the checkout page. Multiple orders/shipments may result in multiple postings to the cardholder’s monthly statement’’

RETURN/REFUND POLICY

We accept returns within 7 days of receipt, only if the product has a manufacturing defect or the wrong product was shipped.

We understand the importance to collectors of receiving products in a perfect "Mint" condition and we strive to have your expectation met, we however can't guarantee it. 

Fandom Retail sells original/licensed mass-produced merchandise. Product(s) variation to any of the following:paint, detailing, finishing, pose-ability "Ability to Stand", packaging occurs occasionally and is considered acceptable in our mass produced product offering.     

By completing your purchase with Fandom Retail you accept the risk involved in the product sustaining damage to the packaging, paint variation, difference in pose-ability or packaging colors.

Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable. Shipping fees will be waived off for eligible refunds. Refunds will be done only through the original mode of payment.

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.